Política de reembolso

Return & Refund Policy

Thank you for shopping with modanai TOYS.
To ensure a safe and satisfactory shopping experience, we have established the following Return & Refund Policy. Please read it carefully before placing your order.

1. Returns & Exchanges Due to Customer Preference

As a general rule, we do not accept returns, exchanges, or cancellations after an order has been confirmed due to customer reasons, including but not limited to:

  • Change of mind

  • Differences from expectations

  • Incorrect order

  • Size mismatch

Please understand this policy in advance.

Our store operates on a dropshipping model with overseas suppliers. As such, slight differences in color, texture, and sizing may occur compared to your expectations.
We kindly ask that you carefully review product descriptions before placing your order.

2. Returns & Exchanges Due to Our Error (Defective or Incorrect Items)

We take great care in quality control; however, if you receive:

  • A defective item (e.g., damage, missing parts)

  • An incorrect item

We will offer a return, exchange, or refund.

Conditions:

  • You must contact us within 7 days of receiving the product.

  • You must provide clear photos or videos showing the defect or issue.

If the above conditions are met, please contact us at support@modanaitoys.com with the following information:

  1. Order number

  2. Your name

  3. Photos or videos of the relevant item

After reviewing your request, we will provide instructions for the return or exchange.
If a replacement item is not available, a refund will be issued.

Please note:
We may refuse to accept returns that are sent without prior notice, or items that we have determined do not require return.

3. Return Shipping Costs

For returns or exchanges due to defects or errors on our part, the return shipping costs will be covered by us.

4. Refunds

Refunds will be processed within 5 business days after we confirm receipt of the returned item or approve the refund.

Please note that depending on your credit card provider, it may take additional time for the refund to appear in your account.

5. Non-Returnable / Non-Exchangeable Cases

We are unable to accept returns or exchanges in the following cases:

  • More than 8 days have passed since delivery

  • The product has been damaged or soiled by the customer

  • The product has been used

  • Sale items

  • Items returned without prior notice

If you have any questions, please feel free to contact us at any time.